FAQ

How long will it take for my order to arrive

Please click here for our current dispatch times.

Please note whilst we can guarantee our dispatch times, we have no control over Royal Mail's delivery times as that is outside of our control.

Which shipping services do you use

We use Royal Mail's 48hr tracked service. You can upgrade to 24hr tracked via our Priority option at the checkout.

Do you do express shipping

Yes you can upgrade to our Priority shipping service at the checkout. Your order will be sent out in 1-3 working days.

How much do you charge for delivery

Please click here for a full breakdown of our charges

I forgot to use the discount code

Discount codes can only be applied at the time of your purchase, we're technically unable to apply a discount code after a transaction has taken place. However if you can identify the discount code that you've seen, we're more than happy to give you an exclusive code for a future purchase.

I have access to two discount codes, can i use both

Sometimes we run several promotions simultaneously. However if you have access to more than one discount code 99% of the time only 1 can be applied at the checkout.

Are your products available for wholesale

Yes indeed, please get in touch to discuss your requirements.

I'd like a quote for workwear embroidery

Please email hello@creativeblossom.co.uk with 'Workwear' in the subject and we will reply within 24hours.

I'm interested in Branded products for my business

That's great news, please get in touch via email to hello@creativeblossom.co.uk

Can i collect my order

For personalised gifts we're an online store only.

For business to business customers we do allow collections.

Do you ship outside the UK

The only country outside the UK is Ireland at the moment.

A a result of Brexit ,please note that you are now soley responsible for any customs charges and import tax/fees to be paid before delivery of your item can be made.

We take no responsibility for this, any items that are returned to us as a result will be held until the re-shipping charge is paid to allow us to re-ship your order.

International shipping/Customs fees

For orders sent to Ireland as a result of Brexit please note that you are now soley responsible for any customs charges and import tax/fees to be paid before delivery of your item can be made.