FAQ

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How long will it take for my order to arrive

Our current dispatch time is 5-7 working days. Whilst we can guarantee our dispatch times, we have no control over Royal Mail's delivery times as that is outside of our control.

Which shipping services do you use

We use Royal Mail's 48hr tracked service. You can upgrade to 24hr tracked via our Priority option at the checkout.

Do you do express shipping

Yes you can upgrade to our Priority shipping service at the checkout. Your order will be sent out in 1-3 days.

How much do you charge for delivery

For orders under £65 our standard shipping charge is £4.99 and sent via Royal Mail 48hr tracked.

Orders over £65 qualify for free delivery.

We also have a Priority Service, this costs £12.50 and is usually sent the same or next working day, via Royal Mails 24hr fully Tracked service.

I forgot to use the discount code

Discount codes can only be applied at the time of your purchase, we're technically unable to apply a discount code after a transaction has taken place.  However if you can identify the discount code that you've seen, we're more than happy to give you an exclusive code for a future purchase.

I have access to two discount codes, can i use both

Sometimes we run several promotions simultaneously. However if you have access to more than one discount code only 1 can be applied at the checkout.

Are your products available for wholesale

Yes indeed, please get in touch to discuss your requirements.

I'd like a quote for workwear embroidery

Please email hello@creativeblossom.co.uk with 'Workwear' in the subject and we will reply within 24hours.

I'm interested in Branded products for my business

That's great news, please get in touch via email to hello@creativeblossom.co.uk

Can i collect my order

For personalised gifts we're an online store only.

For business to business customers we do allow collections.

Do you ship outside the UK

We're only shipping within the UK for the time being, please check back as this will change soon.

My question is not here

Please email hello@creativeblossom.co.uk with your query and we'll reply asap